Return & Exchange policy
Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each bundle has been cared for and hand picked by one of our specialists to ensure its quality before being sent to you. Due to the nature of our products, all sales are final. However, if for the off chance your product is defective please contact our customer care team immediately at firstname.lastname@example.org.
In the rare instance that a product is defective and has been returned within 7 calendar days from the date of receipt, unused and in its original condition this means, not combed, brushed, installed, dyed or altered in anyway, if the hair is tampered with it will render the refund void. Once we access the hair we will give you a refund or store credit.
Because Amanda Marshall Hair is Real Human Hair for health concerns, sanitary and hygiene reasons we do not offer refunds on any of our Remy hair products at this time. But we would gladly offer you an exchange or store credit within the first seven (7) days of receipt of your order if on the rare occasion you receive a product that is defective. Within the first 7 days of receipt, please email email@example.com and we will gladly assist with the issue.
*Please Note •Issues concerning length and color variation or slight texture differences with weft hair are not valid reasons. •If the hair has been brushed, combed, clipped in hair or tampered with in any way, or the hair elastics or plastic security fastens on the hair are open we consider the hair worn and the exchange or credit will not be issued.
CAN I SEND HAIR BACK WITHOUT CONTACTING YOU?
No! You must email us first so we can issue you a Return Merchandise Authorization (RMA). Any item shipped back without and RAM# will be sent back. All Amanda Marshall Hair must be shipped back unopened in its original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice. It is recommended that you send the package back with a tracking number, we are not responsible for lost returns.
Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in its original packing in our possession, so we can inspect and determine its quality. We reserve all the rights to decide whether the product(s) are in fact defective. If the hair as been opened, worn, or tampered with in any manner (coloring, lifting, cutting hair, weft or hair that’s been installed etc), replacements or exchanges will not be issued.
*Please note, Every Amanda Marshall Hair package has a special security binding on the hair, that identifies if the extensions have been tampered with.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes. You are responsible for all return shipping costs and we recommend that you send your return with a tracking number as we won’t be responsible for lost returns. We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your order. Also, please indicate on the outside of the mailing package with a marker "RETURN - NO DUTIES" or your package will be returned back to you.
*Note: If a promotion or discount code was used, we are not able to offer a return or exchange.*
HOW MAY I CONTACT YOU?
You may contact us by e-mail any time at firstname.lastname@example.org and we will reply to you within 24hours.